IBPS CSA XVI Recruitment 2026 Notification Out: Apply Online for 11,403 Customer Service Associate Posts

The Institute of Banking Personnel Selection (IBPS) has officially released the detailed notification for the Common Recruitment Process for Customer Service Associates (CRP CSA-XVI) for vacancies in the financial year 2027–28. This recruitment drive aims to fill Customer Service Associate (Clerical cadre) positions across 11 participating public sector banks in India.

Eligible and interested candidates can apply online through the official IBPS portal from August 1, 2026, to August 21, 2026. Below is a comprehensive guide covering key dates, eligibility criteria, exam pattern, application fees, selection process, pay scale, and official links.

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IBPS CSA XVI Recruitment 2026: Overview

Particulars	Details
Recruitment Body	Institute of Banking Personnel Selection (IBPS)
Exam Name	Common Recruitment Process (CRP CSA-XVI)
Post Name	Customer Service Associate (CSA) / Clerical Cadre
Vacancies Year	2027–28
Application Mode	Online Only
Registration Dates	August 1, 2026 to August 21, 2026
Selection Process	Online Prelims, Online Mains, Local Language Proficiency Test (LLPT)
Official Website	Click Here

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Important Dates

Candidates should carefully note the schedule for IBPS CRP CSA-XVI registration and examinations:

• Online Registration Starts: August 1, 2026
• Online Registration & Fee Payment Last Date: August 21, 2026
• Application Form Edit Window: 2 days after closure of registration (as notified on IBPS website)
• Pre-Examination Training (PET): September 2026
• Download of Prelims Admit Card: September 2026
• Online Preliminary Examination: October 2026
• Declaration of Prelims Result: November 2026
• Download of Mains Admit Card: November 2026
• Online Main Examination: December 2026
• Provisional Allotment: March 2027

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Participating Banks

A total of 11 Public Sector Banks are participating in the IBPS CRP CSA-XVI recruitment process:

1. Bank of Baroda
2. Bank of India
3. Bank of Maharashtra
4. Canara Bank
5. Central Bank of India
6. Indian Bank
7. Indian Overseas Bank
8. Punjab National Bank
9. Punjab & Sind Bank
10. UCO Bank
11. Union Bank of India

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Salary and Pay Scale

The selected Customer Service Associates (CSA) will receive a basic pay scale structured as follows:

• Pay Scale: ₹24,050 - 1340/3 - 28,070 - 1650/3 - 33,020 - 2000/4 - 41,020 - 2340/7 - 57,400 - 4400/1 - 61,800 - 2680/1 - ₹64,480
• Allowances & Perquisites: CSAs are eligible for Dearness Allowance (DA), House Rent Allowance (HRA), Special Allowance, Transport Allowance, and other perquisites as per the rules of the respective participating banks.

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Eligibility Criteria

Candidates must fulfill all eligibility parameters as of the cut-off dates specified by IBPS.

1. Nationality / Citizenship

A candidate must be either:

• A Citizen of India, or
• A subject of Nepal or Bhutan, or
• A Tibetan refugee who came to India before January 1, 1962, with the intention of permanently settling, or
• A Person of Indian Origin (PIO) who migrated from Pakistan, Burma, Sri Lanka, East African countries, Zaire, Ethiopia, or Vietnam for permanent settlement (must possess an eligibility certificate issued by the Government of India).

2. Age Limit (As on August 1, 2026)

• Minimum Age: 20 years
• Maximum Age: 28 years
• Candidates must have been born not earlier than 02.08.1998 and not later than 01.08.2006 (both dates inclusive).

Upper Age Relaxation:

• SC / ST: 5 years
• OBC (Non-Creamy Layer): 3 years
• Persons with Benchmark Disabilities (PwBD): 10 years
• Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM): Actual service period + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST), maximum up to 50 years.
• Widows, Divorced Women & Legally Separated Women (not remarried): 35 years (General/EWS), 38 years (OBC), 40 years (SC/ST).

3. Educational Qualifications (As on August 21, 2026)

• Degree Requirement: A Graduation Degree in any discipline from a recognized University or equivalent qualification recognized by the Central Government.
• Result Cut-off Date: The candidate must possess a valid Mark-sheet / Degree Certificate proving graduation on or before 21.08.2026.
• Computer Literacy: Operating and working knowledge of computer systems is mandatory. Candidates must hold a Certificate/Diploma/Degree in computer operations or have studied Computer/IT as a subject in High School/College.
• Local Language Proficiency: Candidates applying for vacancies in a particular State/UT must be proficient in reading, writing, speaking, and understanding the specified local language of that State/UT.

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Application Fee & Intimation Charges

The application fee must be paid online between 01.08.2026 and 21.08.2026.

• SC / ST / PwBD / ESM / DESM: ₹175/- (Inclusive of GST)
• All Other Categories (General, OBC, EWS): ₹850/- (Inclusive of GST)
• Application Edit Fee: ₹200/- (Inclusive of GST) for modifying application data during the 2-day Edit Window.

Note: Bank transaction charges for online payment must be borne by the applicant.

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Selection Process

The selection process for IBPS Customer Service Associate (CRP CSA-XVI) consists of three stages:

1. Phase I: Online Preliminary Examination (Qualifying nature)
2. Phase II: Online Main Examination (Marks counted for final selection)
3. Phase III: Local Language Proficiency Test (LLPT) (Qualifying nature)

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Examination Pattern

1. Online Preliminary Examination

The preliminary exam is an objective online test with separate section timing.

Sr. No.	Name of Test	Medium of Exam	No. of Questions	Max. Marks	Duration
1	English Language	English	30	30	20 Mins
2	Numerical Ability	Regional Languages / English / Hindi	35	35	20 Mins
3	Reasoning Ability	Regional Languages / English / Hindi	35	35	20 Mins
Total			100	100	60 Mins

2. Online Main Examination

The main exam determines the final merit list and provisional allotment.

Sr. No.	Test Name	Medium of Exam	No. of Questions	Max. Marks	Duration
1	General / Financial Awareness	Regional Languages / English / Hindi	40	50	20 Mins
2	General English	English	40	40	35 Mins
3	Reasoning Ability	Regional Languages / English / Hindi	40	60	35 Mins
4	Quantitative Aptitude	Regional Languages / English / Hindi	40	50	35 Mins
Total			160	200	125 Mins

Penalty for Wrong Answers

• For each wrong answer in both Preliminary and Main exams, 1/4th (0.25) of the marks assigned to that question will be deducted as penalty.
• No marks are deducted for unattempted questions.

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Local Language Proficiency Test (LLPT)

Candidates shortlisted after qualifying the Online Main examination must demonstrate proficiency in the local language of the State/UT applied for.

• Exemption: Candidates who produced 10th standard or higher mark sheets showing they studied the specified local language as a subject will be exempted from LLPT.
• Format: The test will be conducted prior to joining, is qualifying in nature, and failure to pass will result in disqualification.

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How to Apply Online for IBPS CSA XVI

1. Visit the official IBPS portal at Click Here
2. Click on the “CRP CSA” link on the home page.
3. Select “CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XVI)”.
4. Choose “CLICK HERE FOR NEW REGISTRATION” and register with your basic details to generate a Provisional Registration Number and Password.
5. Upload scanned copies of:

• Photograph (4.5 cm × 3.5 cm)
• Signature (in black ink, not in capital letters)
• Left Thumb Impression
• Hand-written Declaration (in English)
• 10th Standard / SSLC Certificate
• Category/Disability Certificates (if applicable)

6. Capture and upload a live photograph via webcam or mobile camera during registration.
7. Fill in state preferences, educational details, and bank preferences.
8. Pay the application fee through Debit/Credit Card, Net Banking, UPI, or Mobile Wallets.
9. Download and save the e-receipt and submitted application form for future reference.